Refund policy

Order Processing Time: 

Each order is hand made specifically to guarantee freshness for each of our clients. Therefore, The Dessert Ladies must allow 3 business days to complete and ship your custom order.

We cannot guarantee delivery dates, therefore, please keep note of your tracking order number upon completion of your online order. However, we make EVERY effort possible to honour any pre-order date requests.


Please note we do not accept returns.

Order Policy:

50% Non-Refundable Deposits are required on all orders at the time of placing the order.

All Orders MUST be Paid in Full 30 Days Prior to your Order Date.

  • If paying in Cash: Payment in cash must be made in full upon placing your order, in order to secure your spot. Alternatively, if cash payment will be made upon pickup, credit card info is required and will be held until payment in full is received. 


*Consultations for cakes and desserts bars require a 20% non-refundable fee.

Custom Chocolate/Dessert Items excluding custom cakes and cupcakes:
Custom Chocolate Orders cannot be returned but can be canceled 5 days prior to order date. If less than 5 days there are no refunds.

Custom cakes & Cupcakes:
Custom cakes cannot be returned. Cancellations and full refund will be considered within 15+ days notice of order date. Cancellations 14 days from due date or less are not eligible for refunds.


In the event of your order not being picked up on the agreed date as originally stated, your credit card will be charged in full for the full amount of the order.


Please note The Dessert Ladies products are not allergen-free. Our products are created in a facility utilizing dairy, nuts and wheat. Some products do/may contain peanuts, tree nuts, nut oils, dairy, wheat, and/or soy. 

Product Storage:

Chocolate Products: Pretzels, chocolate covered Oreos, and chocolate covered graham crackers maintain their freshness for 3 months if properly stored in a sealed bag or storage container and kept in a cool, dry area. Biens however have a shelf life of two weeks but can be frozen to extend their shelf-life. 

Cake Products: All cake products should be kept refrigerated. Celebration cakes may be on display at room temperature and out of direct sunlight for up to 4 hours. It is recommended that all cake products and freshly dipped fruits be consumed within 24-48 hours of pick up. 

COVID-19 Safety Precautions: 

We are following applicable CDC, FDA, and USDA guidelines, as well as our own very strict internal policies and procedures, including with respect to sanitation. By way of example, here are some of the actions we are taking:

  • Providing Proper Protective Equipment to our entire team.

  • Limiting interaction between our staff. Those that can are working from home.

  • Only allowing essential staff and immediate business-critical service providers in our buildings at one time.

  • Currently not allowing will call customers. or visitors in our buildings.

  • Practicing social-distancing within each department to the greatest extent possible by only permitting one staff member per department area in at a time.

  • Educating employees with respect to CDC guidelines.

We look forward to our continued partnership as we maintain everyone’s safety in the coming weeks. If you have any questions or concerns, please reach out!