Shipping & Returns Policies
All Orders are shipped in the order in which they are recieved based on the shipping method selected at the time of checkout. In order to preserve the quality of your fabulous chocolate treats, The Dessert Ladies ship Mondays - Wednesdays. Exceptions can be made for overnight orders on Thursdays for Friday arrival.
Given the delicate nature of our products it is highly recommended that all products be shipped via UPS next business day/overnight delivery for warmer climate zones. The Dessert Ladies are not responsible for melting of products when the overnight delivery option is not chosen or when outdoor temperatures exceed 60 degrees.
Please note, The Dessert Ladies cannot be held responsible for delivery delays due to extreme weather conditions, unforeseen acts of nature or carrier issues. During the current Covid-19 pandemic- our neighbors at USPS are experiencing an unprecedented increase in shipping numbers. As a result, regular priority mail shipments are take 2-3 days longer.
The Dessert Ladies reserves the right to substitute products and packaging with equal or greater value but will make every effort to honor any special requests.
Please note each item is individually packed for shipping to maintain the quality of the product and to ensure proper delivery.